The shipping is free only on orders over €10, only for Spain (peninsula) shippings.
Deliveries are carried out by SEUR, Monday to Friday, depending on the option chosen by the customer at the time of validating their order. The delivery is made to the delivery address indicated by the customer, being specified that it must be the address of the customer's residence, an individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made either to hotels or P.O. boxes.
Orders are shipped on average every 2 (two) days, but the period may be extended up to 10 (ten) working days, in particular in the aftermath of a collection being placed online. So that deadlines are respected, the customer must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). Florencia will deliver orders within a maximum delay of 12 (twelve) working days for delivery within Europe and 20 (twenty) working days for international delivery from the day after the validation of the order. If the delivery time is exceeded and is not justified by a case of force majeure, the customer may request the cancellation of the sale and within a maximum period of 14 (fourteen) days can receive a refund of sums paid on the occasion of the sale.
The timescales indicated are indicative deadlines, corresponding to the average time for processing and delivery. Florencia cannot be held responsible for any consequences due to a delivery delay not of their own making. Moreover, in the aftermath of a collection going online, the period may be extended to 10 (ten) days, given the volume of orders.
You can currently shop in Spain, Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Holland, Poland, Portugal, UK, Czech Republic, Romania, Sweden and USA.
You can also pick up or return your order bought online at most of our physical stores* for free. (*all stores except: Florencia Hospital, Florencia Barceloneta, Florencia La Rambla, Florencia Centre Comercial Màgic, Florencia Viladecans and Florencia Santa Anna).