Returns and exchanges

Items purchased online: only color and size changes of the same item will be accepted in selected stores (we don’t make changes at home):
C. CIAL. FAN MALLORCA (Av. Cardenal Rossel s/n, Palma de Mallorca)
FLORENCIA PELAI OUTLET (C/ de Pelai, 6, Barcelona)

FLORENCIA PELAI (C/ de Pelai, 42, Barcelona)
FLORENCIA CUCURULLA (C/ Cucurulla, 1, Barcelona)
C. CIAL. VILADECANS THE STYLE OUTLETS (C/ de la Vila, 90, Viladecans)
FLORENCIA GRAN DE GRÀCIA (C/ Gran de Gràcia, 106, Barcelona)
FLORENCIA RBLA. CATALUNYA (Rambla Catalunya, 105, Barcelona)
FLORENCIA REUS (C/ Monterols, 2, Reus)
FLORENCIA RAMBLAS 140 OUTLET (La Rambla, 140, Barcelona)
FLORENCIA RAMBLAS 64 (La Rambla, 64, Barcelona)

FLORENCIA RAMBLAS 142 (La Rambla, 142, Barcelona)

You have up to 30 natural days (15 natural days in the Sales period) from the date of purchase to change items. We do not make any change of item purchased online for another different item, in that case you must make a return of the item and make a new purchase online.

If your purchase does not satisfy you and you want to make a return, you have two ways to do it within 30 natural days (15 natural days in the Sales period and in our Outlets) from the date of purchase.

Free return in our stores

You can return an item purchased online to one of our selected Florencia stores. You have up to 30 natural days (15 natural days in the Sales period and in our Outlets) from the date of purchase to make the return. You will need to follow the next steps:

1.- Find the nearest available store: The list of stores available to return orders is:

C. CIAL. FAN MALLORCA (Av. Cardenal Rossel s/n, Palma de Mallorca)
FLORENCIA PELAI OUTLET (C/ de Pelai, 6, Barcelona)
FLORENCIA CUCURULLA (C/ Cucurulla, 1, Barcelona)
FLORENCIA FONTANELLA (C/ Fontanella, 15, Barcelona)
C. CIAL. VILADECANS THE STYLE OUTLETS (C/ de la Vila, 90, Viladecans)
FLORENCIA GRAN DE GRÀCIA (C/ Gran de Gràcia, 106, Barcelona)
FLORENCIA RBLA. CATALUNYA (Rambla Catalunya, 105, Barcelona)
FLORENCIA REUS (C/ Monterols, 2, Reus)
FLORENCIA RAMBLAS 140 OUTLET (La Rambla, 140, Barcelona)
FLORENCIA RAMBLAS 64 (La Rambla, 64, Barcelona)

FLORENCIA RAMBLAS 142 (La Rambla, 142, Barcelona)

2.- Print the order: Print the purchase invoice in ‘My orders’ section.

3.- Delivery at the store: You should deliver the item you wish to return with the purchase invoice at the store. You must return each item in the same condition in which you received it, this means that new items must be returned new, unused and complete. The staff of the store will give you a proof of delivery that you must keep until the refund is effective.

4.-Refund: The refund will be made within a maximum period of 15 days, using the same payment method used in the purchase.

Home return

If you don't have availability to approach one of our Florencia stores to make a return, you can send us the garments purchased online that you wish to return directly to our headquarters. In this case, the shipping costs are borne by the customer. You have up to 30 natural days (15 natural days in the Sales period and in our Outlets) from the date of purchase to make the return. You will need to follow the next steps:

1.- Print the order: Print the purchase invoice in ‘My orders’ section.

2.- Prepare the package: Enter the items you wish to return in the original packaging along with the printed purchase invoice. The items must be in the same condition in which they were received: in perfect condition and with their corresponding label. You must return each item in the same condition in which you received it, this means that new items must be returned new, unused and complete.

3.- Shipping: Send the package to the following address:

Florencia Online S.L.
C/ Juli Galve Brusson, 55, 2-1, 08918 Badalona (Barcelona)

4.- Refund: Once the package has been received at our warehouse and we have verified that the items are in perfect condition, we will proceed to refund the amount within a maximum period of 15 days, using the same payment method used in the purchase.