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Términos y condiciones

This Privacy Policy sets out the terms on which Florencia Online S.L. uses and protects the information that is provided by its users when using its website. This company is committed to the security of our users' data. When we ask you to fill in fields with personal information by which you can be identified, we do so with the assurance that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated so we encourage and emphasize continually reviewing this page to ensure that you agree with such changes.

  • Who are we?We are Florencia Online, S.L, the company that collects and processes your personal data entered in our www.florenciashop.com, as co-responsible for the processing. This means that we are jointly responsible for the use and protection of your data. The registered office and tax address is C/ Barcelona 99, 2-1, Granollers (Barcelona), with CIF B66997479.

  • What do we use your data for? We will use your data (obtained online or in person), among other purposes, to manage your registration as a user, to manage the purchase of products or services, to answer your questions, as well as to send you our personalized communications, if you wish. Remember that, when we ask you to fill in your personal details to give you access to some functionality or service of the Online Platform, we will mark some fields as obligatory, since they are details that we need to be able to provide you with the service or give you access to the functionality in question and ensure that there is no unauthorised access. Please note that if you choose not to provide this information, you may not be able to complete your user registration or enjoy these services or features.

    • Why do we use them? We are entitled to process your data for different reasons. The main reason is that we need to use your data to execute the contract you accept with us when you register and make a purchase or enjoy any of our services or features, although there are other reasons that legitimize us to do so, such as the interest in attending to your queries or the consent you give us to send you our newsletters, among others. The legal basis that allows us to treat your personal data also depends on the purpose for which we treat them, as explained below:
  • Managing your registration as a user of the platform
  • Development, fulfillment and execution of the contract of sale or services
  • Customer Service
  • Marketing (e.g. newsletters)
  • Usability and quality analysis

  • Who do we share your data with?We will share your data with service providers who help or support us, whether they are companies within our group or external partners with whom we have reached an agreement, whether they are located within or outside the European Union. The length of time your data is kept depends on the purposes for which we process it. Regardless of whether we process your data for the time strictly necessary to fulfil the corresponding purpose, we will keep them subsequently, duly stored and protected for as long as responsibilities may arise from the processing, in compliance with the regulations in force at any given time. Once the possible actions in each case are prescribed, we will proceed to the deletion of the personal data.

    • Your rights. You have the right to access, correct or delete your personal data. In some cases, you also have other rights, for example to object to our use of your data or to carry it out, as explained in detail below. We invite you to read our full Privacy and Cookie Policy below to understand in detail how we will use your personal data and the rights you have in relation to it. In order to fulfil the purposes indicated in this Privacy and Cookie Policy, it is necessary for us to give access to your personal data to entities of the group and to third parties that support us in the services we offer you, namely:
  • Financial entities
  • Fraud detection and prevention entities
  • Technology service providers
  • Suppliers and collaborators of logistics, transport and delivery services
  • Suppliers of services related to customer service
  • Suppliers and collaborators of services related to marketing and advertising

  • Information that is collected. Our website may collect personal information, for example: Name, contact information such as email address and demographic information. Also, when necessary, specific information may be required to process an order or make a delivery or billing.

  • Use of collected information. Our website uses the information in order to provide the best possible service, particularly to maintain a record of users, of orders, if applicable, and to improve our products and services. You may be sent periodic emails through our site with special offers, new products and other advertising information that we think may be relevant to you or that may provide you with a benefit, these emails will be sent to the address you provide and may be cancelled at any time. Florencia Online S.L. is highly committed to fulfilling its duty to keep information secure. We use the most advanced systems and constantly update them

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