Florenciashop.com (hereinafter the "Website") is published by Florencia Retail SL, whose registered office is in C/ Barcelona 99, 2-1 - Granollers – Barcelona - Spain, with VAT number B66997479, (hereinafter 'Florencia' or 'the Company').
The General Terms and Conditions of Sale detailed below apply to all orders placed with the company for all items and services offered on the site florenciashop.com. They can be accessed at all times on the Website.
Florencia reserves the right to adapt or modify these General Terms and Conditions of Sale at any time, the version of the Terms and Conditions of Sale applicable to any transaction is that listed online on the Website www.florenciashop.com at the time of the order. Consequently, the action of placing an order implies complete adherence, without reservation, to these terms and conditions.
I - CUSTOMER
At the time the customer registers their personal information, the customer must ensure the accuracy and completeness of the data they provide. If an error occurs in the wording of the recipient’s details, Florencia cannot be held liable for any inability to deliver the product.
II - PRODUCTS
The products offered for sale are those described on the Website on the day the internet user consults the Website, within the limit of available product stock. Florencia takes the greatest care in the presentation and description of these products in order to provide the customer with the best possible information. However, it is possible that non-substantial errors may appear on the Website, which the customer acknowledges and agrees to.
In any case, in the event of nonconformity of the product delivered compared to its description on the Website, the customer may either exercise his right of withdrawal, or exercise all guarantee rights defined by statutory law.
III - ORDERS
Acceptance of an order placed on the Website is subject to compliance with the procedure put in place by Florencia, expressed by a succession of different stages that the customer must follow in order to validate their order. Any order validated by the customer is in accordance with the contract of sale and acceptance of all of the clauses of these terms and conditions. An email confirmation summarizing the order (products, prices, product availability, quantity etc.) will be sent to the customer by Florencia. For this purpose the customer formally accepts the use of email for receiving confirmation of the contents of their order from the company Florencia. In any event, the invoices are available in the 'my account' section.
The customer has 14 (fourteen) calendar days to exercise their withdrawal period from receipt of the package.
IV - PRICES AND TERMS OF PAYMENT
Certain countries outside the European Union may be subject to additional charges (duties, taxes) upon reception depending upon the legislation of their country.
Florencia reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of placing the order, subject to availability.
The products are payable on the day of the order.
The purchases shall be settled either via SERVIRED Credit card. The customer expressly acknowledges that disclosure of their bank card number to Florencia gives the company authorization to debit their account to the amount of the products ordered.
The data recorded and kept by Florencia constitutes proof of the order and all previous transactions. The data recorded by SERVIRED constitutes proof of the financial transactions.
V - DELIVERY
The shipping is free only on orders over €10, only for Spain (peninsula) shippings.
Deliveries are carried out by SEUR, Monday to Friday, depending on the option chosen by the customer at the time of validating their order. The delivery is made to the delivery address indicated by the customer, being specified that it must be the address of the customer's residence, an individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made either to hotels or P.O. boxes.
Orders are shipped on average every 2 (two) days, but the period may be extended up to 10 (ten) working days, in particular in the aftermath of a collection being placed online. So that deadlines are respected, the customer must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). Florencia will deliver orders within a maximum delay of 12 (twelve) working days for delivery within Europe and 20 (twenty) working days for international delivery from the day after the validation of the order. If the delivery time is exceeded and is not justified by a case of force majeure, the customer may request the cancellation of the sale and within a maximum period of 14 (fourteen) days can receive a refund of sums paid on the occasion of the sale.
The timescales indicated are indicative deadlines, corresponding to the average time for processing and delivery. Florencia cannot be held responsible for any consequences due to a delivery delay not of their own making. Moreover, in the aftermath of a collection going online, the period may be extended to 10 (ten) days, given the volume of orders.
You can currently shop in Spain, Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Holland, Poland, Portugal, UK, Czech Republic, Romania, Sweden and USA.
You can also pick up or return your order bought online at most of our physical stores* for free. (*all stores except: Florencia Hospital, Florencia Barceloneta, Florencia La Rambla, Florencia Centre Comercial Màgic and Florencia Santa Anna).
VI - REFUNDS & RETURNS
1. The customer has the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which the customer acquires physical possession of the goods.
To exercise the right of withdrawal, the customer must inform us (Florencia, Email: firstname.lastname@example.org) of his decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). He may use the model withdrawal form attached to these terms and conditions as Annex I, or the model withdrawal form received with the order, but it is not obligatory. If the customer informs us of his decision to withdraw from this contract, we will communicate to him an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for the customer to send his communication concerning the exercise of his right of withdrawal before the withdrawal period has expired.
Product(s) must be returned in their original packaging, in their original state, brand new, not worn, and unwashed.
2. Effects of withdrawal
If the customer withdraws from the contract, we shall reimburse to him all payments received from him, including the costs of delivery (with the exception of the supplementary costs resulting from his choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about the decision of the client to withdraw from this contract. We will carry out such reimbursement using the same means of payment as the customer used for the initial transaction, unless the customer has expressly agreed otherwise; in any event, the customer will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or the customer has supplied evidence of having sent back the goods, whichever is the earliest.
The customer shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which he communicates his withdrawal from this contract to us. The deadline is met if the customer sends back the goods before the period of 14 days has expired. The customer will have to bear the direct cost of returning the goods. The customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
In all cases, the expenses of returning the product are borne by Florencia if the product delivered is damaged or different from the product ordered. If the customer does not adhere to these terms and conditions, including conditions of return or exchange, Florencia cannot proceed to refund the products in question.
Model withdrawal Form
Complete and return this form if you wish to withdraw from the contract and send it to:
I/We hereby give notice that I/We withdraw from my contract of sale of the following goods: ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________
Ordered on ____________ / received on ____________,
Name of consumer(s) ___________________________,
Address of consumer(s) _________________________,
Signature of consumer(s) (only if this form is notified on paper)______________________, Date _________________
VII - GUARANTEES AND RESPONSIBILITY
1. Our liability for all defects of the product are governed by the applicable law.
2. Florencia only has a best-efforts obligation for all stages of access to the Website, from the processing of the order to shipment of the package or subsequent services. Florencia cannot be held liable for any inconveniences or damages inherent to the use of the internet, including service breakdown, an external intrusion or the presence of computer viruses, or any event or occurrence qualified by force majeure in accordance with the law and jurisprudence. Upon the occurrence of an event of force majeure, the concerned party shall inform the other within a period of fifteen (15) days of the occurrence of this event, by registered letter with acknowledgement of receipt. All the obligations of the parties will be suspended for the duration of the event of force majeure, without compensation. If the event of force majeure continues for more than three (3) months, the contract may be terminated without compensation for one or other of the parties.