General conditions
The terms and conditions of orders placed online, described below, apply to all orders made from the online platform www.florenciashop.com, and are available to the customer at all times, so that they can view them whenever they wish from our website. Florencia reserves the right to adapt and/or modify these general terms and conditions of orders placed online, at any time. The applicable version of the terms and conditions of an order is the one published on the website at the time of placing the order. Consequently, our general terms and conditions are accepted without reservation.
Customer
Once the client registers their personal information on our website, they must ensure the accuracy and completeness of the data provided. In the event of an error in the writing of the recipient's information, Florencia cannot be considered responsible for not being able to deliver the order.
Products
The products offered for sale are those described on the website on the day the customer consults them and as long as the company has stock available. Florencia pays the greatest attention to the presentation and description of the products to offer the customer the best possible information. However, non-substantial errors could occur on the website that the client is aware of and accepts. In the event that the product sent does not match its description on the website, the customer may exercise his right of withdrawal or exercise all warranty rights stipulated by applicable law.
Orders
The acceptance of an order placed on our website is subject to the procedure made available to the client to validate their orders. Any order validated by the customer coincides with the sales contract and means acceptance of all the clauses of these terms and conditions. Florencia will send an email to the customer summarizing the order (products, prices, product availability, quantity, etc.). For this purpose, the customer formally accepts the use of his email to receive confirmations of the contents of the orders, from Florencia, in any case. Orders can be found in the “Account” section. The client has the right to withdraw from this contract without giving any justification, within a period of 14 (fourteen) days. The withdrawal period will expire 14 days from when the customer acquires material possession of the product.
PRICES AND PAYMENT CONDITIONS Certain countries, outside the European Union, may be subject to additional costs (for taxes or customs) after receipt of the order and depending on the legislation of your country. Florencia reserves the right to modify its prices at any time, but products will be invoiced based on the rates applicable at the time the order is placed. The products must be paid for at the time the order is placed. Purchases must be paid by credit card, through the Shopify service. The customer expressly acknowledges that the disclosure of his card number to Florencia gives the company authorization to debit the price of the product from his account. The data stored by Florencia provides proof of all orders and transactions. Data stored by Shopify constitutes proof of financial transactions.
Shipping
Shipping is free on orders over €40, only and exclusively for Spain. Shipments are distributed through the company *GLS, from Monday to Friday, depending on the option chosen by the customer at the time of order validation. Shipping is made to the address indicated by the customer. Orders are shipped with an average of two (2) days, but this period can be extended up to ten (10) calendar days, particularly when a new collection has recently been published online, due to the high number of orders that may occur. to have. To meet deadlines, the customer must ensure that he has provided complete and correct information regarding the delivery address (including in particular the address, building number, scale, access codes, etc.). *Florencia will send orders with a maximum delay of twelve (12) calendar days for orders to Europe and twenty (20) calendar days for international orders, from the day after the orders are validated. In the event that the delivery time is extended and is not justified, for reasons of considerable importance, the customer can request the cancellation of the order and receive their money within a maximum period of fourteen (14) days. The times described above are indicative deadlines, which correspond to the average times required for shipping the products. *Florencia cannot be held responsible, consequently, for the delay of deliveries made if the reason is caused by a significant cause or derived from third parties.
Below, you will find the list of countries and the shipping cost prices, to which we arrive, through our transport provider (*GLS).
Spain / €0 / 2-3 days (orders equal to or greater than €40) /
€4.95 / 2-3 days (for orders to Spain with a price equal to or less than €39.99) /
Shipments are not made to the Canary Islands, Ceuta or Melilla.
Balearic Islands / €10 / 2-3 days
Germany / €15 / 2-3 days
Austria / €15 / 2-3 days
Belgium / €15 / 2-3 days
Corsica / 3 5 € / 2-3 days
Croatia / €34 / 4-5 days
Denmark / €15 / 3-4 days
Slovakia / €22 / 3-4 days
Slovenia / €22 / 3-4 days
Estonia / €34 / 4-5 days
Finland / €34 / 5-6 days
France / €15 / 2-3 days
Greece / €45 / 4-5 days (except islands)
Hungary / €45 / 2-3 days
Northern Ireland / €34 / 4-5 days
Italy / €15 / 2-3 days
Latvia / €34 / 4-5 days
Lithuania / €34 / 4-5 days
Luxembourg / €15 / 2-3 days
Netherlands / €15 / 2-3 days
Poland / €22 / 3-4 days
Portugal / €15 / 2-4 days (except islands)
Czech Republic / €15 / 2-3 days
Romania / €34 / 3-4 days
Sweden / €34 / 4-5 days
USA (not South America or Central America) / €120 / 10-15 days.
Tariffs are borne by the customer (customs taxes) and in packages max. of 5 kg. (variable price in heavier packages)
For other countries, consult 'pedidosonline@florenciashop.com'
Delivery is stipulated within this time period, as long as there are no incidents climatic or logistical, by GLS.
(+21% VAT)
Legal right of withdrawal
Consumers have a Right of Withdrawal in relation to purchases made through online stores, which entitles them to return products. The Right of Withdrawal is regulated in RDL 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users. This right is justified by a need to protect the consumer against the fact that they are making a remote purchase in which it is understood that they do not have all the sufficient elements for an adequate assessment and, therefore, may not be interested subsequently. The client has the right to withdraw from this contract, without needing any justification, within a period of fourteen (14) days. This period will expire fourteen (14) days from when the client or a third party indicated by him, other than the carrier, acquires material possession of the products. To exercise the right of withdrawal, the customer must notify: Florencia Retail SL C/ Juli Galve Brusson, 55, 2-1, 08918 Badalona (Barcelona), or by email to: ventasonline@florenciashop.com, through an unequivocal statement. The customer may use the Withdrawal Form model listed below, as Annex I, although its use is not mandatory, or, alternatively, the Withdrawal Form received with the order. If the customer informs us of his decision to withdraw from his purchase, we will send him an acknowledgment of receipt by email. To comply with the withdrawal period, it is sufficient for the communication regarding its exercise to be sent before the period expires. The products must be returned in their original packaging and condition, without having been used or washed. In case of withdrawal by the customer, we will proceed to refund all payments made, excluding shipping costs (with the exception of additional costs resulting from your choice of a shipping method other than the least expensive one). of ordinary shipping that we offer, without any undue delay and, in any case, within fourteen (14) days from the date on which we have been informed of the decision to withdraw. The refund will be made using the same means of payment that the customer has used for the initial transaction. The customer will not be charged any expenses as a result of the refund. We may withhold it until we have received the products, or until the customer has presented proof of the return of the products, depending on which condition is fulfilled first. The products must be returned or delivered, at the latest, within a period of fourteen (14) days from the date on which the customer informs us of his decision to withdraw from the contract. The deadline will be considered met if the customer returns the products before the 14-day period has expired. The customer must pay the return shipping costs and is only obliged to cover the depreciation in the value of the products if it is a consequence of improper handling of the merchandise when examining its condition. In all cases, the costs of returning the products will be covered by Florencia if the product sent is in poor condition, is defective and/or is very different from the product ordered (without taking into account the alterations caused by making it visible on various supports. digital). If the customer does not accept these terms and conditions, including the conditions for returns or exchanges, Florencia cannot proceed to refund the products in question.
FLORENCE
At. Web Returns
C/ Juli Galve Brusson, 55, 2-1, 08918 Badalona (Barcelona)
Or by email: Ordenonline@florenciashop.com
Shipping costs are the responsibility of the customer.
I inform you that I (*), withdraw from my purchase of the following product (*):
- product, 1, product 2…
- ordered on (*) / received on (*)
- client name
- customer address
- date
- signature (if presented on paper) (*)
Returns & Exchanges
You have up to 30 calendar days (15 days on sales and garments purchased in our outlets) from the date of purchase to return or change your order purchased online. Below we detail the different options.
Free returns in store: You can return an item purchased online to one of our selected Florence stores. You have up to 30 calendar days (15 days on sales and garments purchased in our outlets) from the date of purchase to make the return. We detail the steps to follow:
1.- Locate the nearest available store: The list of stores available to return orders is:
C. CIAL. FAN MALLORCA (Av. Cardenal Rossel s/n, Palma de Mallorca)
FLORENCIA PELAI OUTLET (C/ de Pelai, 6, Barcelona)
FLORENCIA PELAI (C/ de Pelai, 42, Barcelona)
FLORENCIA CUCURULLA (C/ Cucurulla, 1, Barcelona)
C. CIAL. VILADECANS THE STYLE OUTLETS (C/ de la Vila, 90, Viladecans)
FLORENCE RBLA. CATALUNYA (Rambla Catalunya, 105, Barcelona)
FLORENCIA REUS (C/ Monterols, 2, Reus)
FLORENCIA RAMBLAS 140 OUTLET (La Rambla, 140. Barcelona)
FLORENCIA RAMBLAS 64 (La Rambla, 64. Barcelona)
FLORENCIA RAMBLAS 142 (La Rambla, 142. Barcelona)
2.- Add the order that you will find in the "Account" section or write a note inside with your full name, the purchase date and the order number.
3.- Delivery in store: Once in store, deliver the item you want to return along with the purchase invoice. The garments must be in the same conditions in which they were received: in perfect condition, with their corresponding label and retaining their original packaging. You will be given proof of delivery that you must keep until the refund is effective.
4.- Refund: The refund of the amount will be made within a maximum period of 15 days, using the same payment method used in the purchase.
Only the cash amount will be refunded for online orders, on the same card with which the purchase was made.
For returns of purchases made in any of our (physical) stores, a "Voucher" equivalent to the amount of the item(s) being returned will be delivered without any time limit (to validate it).
Home returns: If you are not available to go to one of our stores available for returns, you can send us the garments purchased online that you wish to return directly to our headquarters. In this case, shipping costs are the responsibility of the customer. You have up to 30 calendar days (15 days on sales) from the date of purchase to make the return. We detail the steps to follow:
1.- Add the order that you will find in the "Account" section or write a note inside with your full name, purchase date and order number.
2.- Prepare the package: Put the garments you want to return in the original packaging along with the printed purchase invoice. The garments must be in the same conditions in which they were received: in perfect condition and with their corresponding label.
3.- Shipping: Send the package to the following address:
Florencia Retail SL
At. Web Returns
C/ Juli Galve Brusson, 55, 2-1, 08918 Badalona (Barcelona)
Shipping costs are the responsibility of the customer.
4.- Refund: Once the package is received at our headquarters and we have verified that the items are in perfect condition, we will proceed to refund the amount within a maximum period of 15 days, using the same payment method used in the purchase.
Changes: For items purchased online, size and color changes of the same item will only be accepted in selected stores (we do not make changes at home).
C. CIAL. FAN MALLORCA (Av. Cardenal Rossel s/n, Palma de Mallorca)
FLORENCIA PELAI OUTLET (C/ de Pelai, 6, Barcelona)
FLORENCIA PELAI (C/ de Pelai, 42, Barcelona)
FLORENCIA CUCURULLA (C/ Cucurulla, 1, Barcelona)
C. CIAL. SPLAU (Av. del Baix Llobregat, s/n, Cornellà de Llobregat)
C. CIAL. VILADECANS THE STYLE OUTLETS (C/ de la Vila, 90, Viladecans)
FLORENCE RBLA. CATALUNYA (Rambla Catalunya, 105, Barcelona)
FLORENCIA REUS (C/ Monterols, 2, Reus)
FLORENCIA RAMBLAS 140 OUTLET (La Rambla, 140. Barcelona)
FLORENCIA RAMBLAS 64 (La Rambla, 64. Barcelona)
FLORENCIA RAMBLAS 142 (La Rambla, 142. Barcelona)
You have up to 30 calendar days (15 days on sales and garments purchased in our outlets) from the date of purchase to make the exchange. We do not make any exchange of an item purchased online for a different item, in which case the buyer must return the item and make a new online purchase.
Exclusion of guarantees and liability for Florence
Florencia does not guarantee the truthfulness, accuracy, integrity, usefulness, suitability, reliability, availability, timeliness, timeliness, legality, absence of viruses or other harmful elements on the website or its contents. The user is aware and voluntarily accepts that the use of the website and the contents takes place under his or her sole and exclusive responsibility. Florencia has adopted appropriate protection measures, but does not guarantee the privacy and security of the use of the website and, in particular, will not be responsible for any damage or loss arising from the loss or disclosure of information that may occur on the occasion of the website or content. Florencia does not guarantee the availability and continuity of access to the website or the contents at any time. Florencia excludes all liability for damages of any nature arising directly or indirectly from access and use of the website or the contents, or from the delay or impossibility of using the contents. If the user is dissatisfied with any part of the website or the contents, or with any of these Terms of Use, the user's sole and exclusive remedy is to discontinue using the website. The website may include links to other web pages for the mere convenience of users, for whose contents and opinions Florencia cannot be held responsible.
Legal warning
FLORENCIA RETAIL, SL reserves the right to file civil or criminal actions that it deems necessary for improper use of the website, its contents and/or non-compliance with these conditions. The relationship between the user and FLORENCIA RETAIL, SL will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises in relation to the interpretation and/or application of these conditions, the parties will submit their conflicts to ordinary jurisdiction, that is, to the Courts and Tribunals that correspond according to law.